PAYMENT TERMSPayment for service(s) must be done in advance, and the amount must reflect before the 1st of everycalendar month.Debit/credit card payment, cash, and electronic transfers (EFTs) are accepted. Late payments will becharged 10% interest for each day after the 1st
CANCELLATIONSCancellations are accepted only in exceptional circumstances.Definition of exceptional circumstances is illness or hospitalisation of yourself or direct family member(child, father, mother).Definition of nonexceptional circumstances is day to day fluctuations in work or school schedules, socialevents, travel, etc.One-on-one sessions:A strict cancellation notice of 24 hours or more is required. Sessions not given such adequate notice will becharged in full.Only 2 sessions can be carried over to the next month. Sessions purchased, but not redeemed within 2months will be forfeited.Partner sessions:24 hours cancellation notice is required.Should your partner not be able to attend the partner session, you must still attend the session at a normalpartner rate, and your absent partner will be charged accordingly. No partner sessions can be rescheduled,unless a convenient time can be agreed upon mutually between both partners, and your Pilates instructor.Only 2 sessions can be carried over to the next month. Sessions purchased, but not redeemed within 2months will be forfeited.Group classes and Packages:Packages are renewed every month. Signing up for a monthly package is a membership agreement.If you wish to change your package, a written notice is required before the 20th of the month.Fees are payable in advance – no fees are carried over!If you need to make up a class, it is your responsibility to arrange with your relevant instructor.A strict cancellation notice of 12 hours or more is required. Classes not given such adequate notice will becharged in full.
Only 2 classes can be carried over to the next month. Classes purchased, but not redeemed within 2months will be forfeited.Classes missed in November and December should be made up within the same year.Nova Passes:Pass of 5 individual, or group classes are valid for 4 months from the date of purchase.12 hours of booking and cancellation notice is required.Pass of 10 individual, or group classes are valid for 6 months from the date of purchase.12 hours of booking and cancellation notice is required.
NOTICE OF TERMINATIONOne calendar month written email notice is required if you wish to discontinue your Pilates training.If no such notice is received, fees for the full month will be payable. This is applicable for all class types -one-on-one, partner and group classes.
REFUNDSIf you are unable to continue with your scheduled Pilates training sessions due to medical reasons, you willneed to submit a letter from your doctor explicitly restricting exercise, following which your sessions may befrozen until you are able to return. No refunds will be processed under any circumstances.
PAYMENT DETAILSCash :Amount as agreed per month in advance, handed directly to the Pilates instructor, before the 1st of eachmonth.EFT details :Nova Contrology PilatesStandard BankBranch code: 1206Account number: 10 18 259 604 2Electronic transfers must be confirmed by either SMS or email of the successful electronic transaction.
HEALTH CONCERNSHealth concerns, be they pre-existing or arising following initiation of training, may need further input fromyour doctor or other healthcare practitioner. Your Pilates instructor may request to obtain this information.Please note that your Pilates instructor cannot diagnose, treat or prescribe any treatment or medication.
Please note:Should a client breach one or more of these terms and conditions, they will receive a letter from NovaPilates detailing this breach.
Please understand that this is a business relationship, and as such we need to adhere to the guidelines inplace.
